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FAQs

How long does shipping take?

All orders take between 2-3 business days for processing before being dispatched. *NOTE: During new releases, orders are on pre-order basis please allow 1-2 weeks of processing time. 

Do you ship internationally?

Yes we ship worldwide.

I entered in the incorrect address; what do I do?

Please contact us right away; we begin processing orders immediately but may be able to change the address if caught soon enough.

Where is my package?

Please check the associated tracking number provided in your shipment confirmation email. Any inquires on the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through the tracking number.

My package was lost/stolen; what do I do?

If you feel that your package was lost or stolen, please contact the shipping carrier directly to file a claim. Once the claim is filed, please contact us at customerservice@mursn.co

Can I make changes to my order after I purchase?

We begin processing orders immediately upon receipt. For this reason, we will not be able to cancel or change your order once it’s submitted.

What if an item I order goes out of stock?

If an item goes out of stock after your order is submitted, you will receive an email confirmation that you’ve been refunded. You will only be charged for items that are shipped.

We do not accept returns at the moment. If there is any problem or defect with the product, please email customerservice@mursn.co